Privacy Statement
Central to the success of Urban Pacific is our commitment
to our clients. We honour without reservation our obligation
to respect and protect the personal information of individuals
with whom we deal.
What information we collect
Urban Pacific only collects personal information about
individuals, which is reasonably necessary to provide quality
products or services to them, to consider applications and
approaches to us, or to maintain contact details for those
with whom we deal. Whenever it is reasonable and practicable
to do so, we only collect information about individuals
directly from those individuals.
Urban Pacific generally holds personal information about
the products and services we provide or have provided to
our customers, the financial interests and sometimes the
financial position of our customers, contact details for
those with whom we have dealings, and information about
staff who are engaged as contractors.
We do not generally collect sensitive information about
individuals unless required by applicable laws or rules.
Sensitive information includes information about race, political
or religious beliefs, sexual preferences, criminal convictions
and health information.
How that information is used
We only use and disclose personal information about individuals
for the purpose for which it was disclosed to us or related
purposes which would reasonably be expected without the
permission of the individual.
We may send to our customers information about other Urban
Pacific products and services which we expect may be of
interest to them, but respect their right to ask us not
to do this. We do not sell personal information to other
organisations to allow them to do this.
We may disclose personal information to service providers
who provide services in connection with our products and
services. We may provide information about our customers
to their nominated financial adviser with their permission.
Keeping information accurate and up to date
We take all reasonable steps to ensure that all information
we hold is as accurate as is possible. You are able to contact
us at any time and ask for its correction if you feel the
information we have about you is inaccurate or incomplete.
Keeping information secure
We use security procedures and the latest technology to
protect the information we hold. Access to personal information
and the use of the personal information within Urban Pacific
is appropriately limited within Urban Pacific to prevent
misuse or unlawful disclosure of the information.
If other organisations provide support services, we require
them to appropriately safeguard the privacy of the information
provided to them.
Where the personal information we collect is no longer
required, we delete the information or permanently de-identify
it.
How you can access your information
You can contact us to request access to your information.
In normal circumstances we will give you full access to
your information, however there may be some legal or administrative
reasons to deny access. If access is denied, we will tell
you why.
Dealing with Urban Pacific online
If you visit Urban Pacific's website to browse, read or
download information, our system will log these movements.
These web site logs are not personally identifiable, and
Urban Pacific makes no attempt to link them with the individuals
who browse the site.
Urban Pacific cannot guarantee or accept responsibility
for the privacy practices or the content of websites to
which we provide links.
